The US Department of Justice (DOJ) Monday announced that rideshare app Uber will pay more than $2 million and waive wait time fees for disabled passengers to settle allegations that the company violated the Americans with Disabilities Act (ADA).
DOJ initiated a lawsuit in November 2021 over allegations that Uber charged disabled passengers wait time fees if they did not reach the car within 2 minutes of their driver’s arrival. As part of the settlement, Uber will pay $1.7 million to disabled passengers who complained about wait time fees and will pay over $500,000 to riders harmed by Uber’s practices.
Assistant Attorney General Kristen Clarke praised the settlement, saying:
People with disabilities should not be made to feel like second-class citizens or punished because of their disability, which is exactly what Uber’s wait time fee policy did. This agreement sends a strong message that Uber and other ridesharing companies will be held accountable if their services discriminate against people with disabilities.